Why is Surfshark VPN not working common reasons and quick fixes — a practical guide to get you back online fast. Quick fact: VPN issues are usually caused by conflicts with apps, network settings, or outdated software. Here’s a clear, friendly roadmap to troubleshoot and fix problems, plus some extra tips to prevent them.

• Quick fact: Surfshark VPN not working is often due to DNS leaks, firewall blocks, or outdated app versions.
• In this guide, you’ll find:
  • A simple step-by-step troubleshooting flow
  • Common culprits and how to fix them
  • Tips to optimize performance and keep things running smoothly
• Quick reference checklist:
  1. Check your internet connection
  2. Verify Surfshark service status
  3. Update the Surfshark app
  4. Try a different protocol and server
  5. Adjust firewall and antivirus settings
  6. Inspect device networking settings and DNS
• Useful resources un clickable text only: Surfshark Help Center – support.surfshark.com, Surfshark Community – community.surfshark.com, Fast.com for speed checks – fast.com, DNS Leak Test – dnsleaktest.com, Apple Support – apple.com, Android Help – support.google.com, Windows Support – support.microsoft.com

Common Reasons Surfshark VPN Isn’t Working

1. Internet connection issues

• Your VPN needs a stable internet connection to establish a tunnel. If your baseline internet is flaky, Surfshark won’t connect reliably.
• Quick checks:
  • Open a browser and load a page without turning on Surfshark.
  • If it’s slow or drops, contact your ISP or reset your router.

2. Surfshark service status or server problems

• Sometimes Surfshark experiences outages or maintenance on certain servers.
• What to do:
  • Check Surfshark’s status page or social channels for outages.
  • Switch to a different server or location.
  • Try “Smart Location” if available, which picks a fast, reliable server.

3. Outdated Surfshark app or OS

• Running an old app or OS can cause compatibility issues or failed handshakes.
• Fix:
  • Update the Surfshark app to the latest version.
  • Update your device’s operating system.

4. Protocol mismatch or misconfiguration

• Surfshark offers different protocols e.g., OpenVPN, WireGuard, IKEv2. If the chosen protocol is blocked by your network, you’ll fail to connect.
• How to fix:
  • Switch protocols in the app: try WireGuard UDP or OpenVPN UDP first.
  • If you’re on a restricted network school, workplace, try OpenVPN TCP or a different protocol that works on that network.

5. Firewall, antivirus, or security software interference

• Some security software blocks VPN traffic by mistake.
• How to fix:
  • Temporarily disable firewall or antivirus and attempt to connect.
  • If it works, add Surfshark to the allowed apps or exceptions list.
  • Re-enable protection and test again.

6. DNS and IP leaks or custom DNS settings

• DNS misconfigurations can cause the VPN to appear connected but not actually route traffic securely.
• Quick check:
  • Run a DNS leak test while connected to Surfshark to confirm no leaks.
  • If leaks appear, switch to Surfshark’s DNS or enable the DNS protection option in the app.

7. Router-level blocks or misconfigurations

• Some routers block VPNs or require specific settings VPN passthrough, MTU tweaks.
• Actions:
  • Enable VPN passthrough IKEv2, OpenVPN in router settings if supported.
  • Try enabling Surfshark on your router if you have a compatible model.
  • Reset router to defaults and reconfigure if needed.

8. SIM or mobile network issues for mobile users

• Mobile networks can throttle or restrict VPN traffic or use aggressive network security.
• Fix:
  • Switch from mobile data to a strong Wi-Fi connection to test.
  • Check if your mobile carrier blocks VPN traffic and contact support if necessary.

9. Device-specific quirks

• Sometimes the issue is just the device. Windows, macOS, iOS, and Android all have their own quirks.
• Quick device-specific tips:
  • Windows: Run network troubleshooter, flush DNS ipconfig /flushdns, reset network adapters.
  • macOS: Remove and reinstall Surfshark, reset network settings.
  • iOS/Android: Reinstall the app, ensure battery saver isn’t restricting background VPN activity.

10. Account or subscription problems

• If your Surfshark account has billing or activation issues, the VPN may not connect.
• Check:
  • Active subscription status
  • Payment method validity
  • Login credentials and multi-device limit

Step-by-Step Troubleshooting Flow

1. Confirm internet is working without VPN
2. Check Surfshark status and server choice
3. Update app and OS
4. Change protocol and switch servers
5. Review firewall/antivirus/firewall rules
6. Test for DNS leaks; switch to Surfshark DNS if needed
7. Test on a different device or network
8. If all else fails, contact Surfshark support with diagnostics

Quick Fixes You Can Try Today

• Restart everything: device, router, modem
• Reconnect to Surfshark: disconnect, wait 10 seconds, reconnect
• Change server location to nearby or country you expect better latency
• Switch protocol WireGuard UDP, then OpenVPN UDP
• Disable IPv6 temporarily if you don’t need it
• Clear app cache/data and re-login
• Disable battery saver or background restrictions for the Surfshark app
• Reinstall Surfshark app
• Run a DNS leak test and switch to Surfshark DNS if leaks detected

Performance and Security Tips

• Use WireGuard for faster speeds and lower latency; it’s generally the best balance of speed and security.
• Enable Kill Switch if you need to prevent traffic leaks if the VPN drops.
• Turn on CleanWeb or Ad/Tracker blocking if you want a more private browsing experience.
• Use multi-hop only if you need extra privacy and are comfortable with potential speed trade-offs.
• Regularly check for app updates and OS security patches to minimize conflicts.

Common Network Scenarios and Solutions

• On a school or work network: these networks often throttle or block VPNs.
  • Solution: Try OpenVPN TCP, use a different port if possible, or switch to a different network.
• On a hotel Wi-Fi: captive portals can interfere with VPNs.
  • Solution: Connect to a regular network, complete the login, then reconnect to Surfshark.
• In a country with VPN restrictions: some regions block VPN traffic.
  • Solution: Attempt obfuscated servers if Surfshark offers them, or use bridge mode if available.

Data and Statistics for Authority

• VPN usage growth: The number of VPN users worldwide has been rising steadily, with estimates showing hundreds of millions of users by 2025 and beyond.
• Typical fix success rate: Most users who follow a structured troubleshooting flow resolve VPN connection issues within 10-15 minutes.
• Protocol performance: WireGuard tends to outperform OpenVPN in latency-sensitive tasks, while OpenVPN remains highly compatible across networks.

Security Considerations

• Always verify you’re connected to a legitimate Surfshark server by checking your IP address and DNS after connection.
• Use Kill Switch to prevent accidental data exposure if the VPN drops.
• Avoid revealing sensitive info while troubleshooting on unsecured networks.

Useful Troubleshooting Tools

• Speed tests: speedtest.net, fast.com
• DNS leak tests: dnsleaktest.com, dnsleaktest.com
• IP location checks: whatismyipaddress.com
• Router status pages: depends on your router model, typically 192.168.0.1 or 192.168.1.1
• Device network settings: built-in network diagnostic tools on Windows/macOS/iOS/Android

Pros and Cons of Surfshark VPN

• Pros:
  • Bandwidth-friendly, supports unlimited devices
  • Wide server network
  • Strong privacy features and affordable pricing
• Cons:
  • Occasional server performance dips on certain locations
  • Some users report initial setup hiccups on certain devices

Comparison: Surfshark vs Competitors

• Surfshark vs ExpressVPN: Surfshark offers unlimited devices and competitive pricing; ExpressVPN tends to have very consistent performance but at a higher price.
• Surfshark vs NordVPN: NordVPN has a larger server fleet and sometimes steadier performance across regions; Surfshark often excels in value and modern features.
• Surfshark vs Private Internet Access PIA: PIA may offer more granular settings and longer-standing market presence; Surfshark provides a simpler user experience.

Advanced Troubleshooting: Hidden Settings to Check

• DNS over TLS: ensure DNS requests aren’t leaking outside the tunnel
• MTU settings: too high or too low MTU can block VPN packets
• Split tunneling: if you only need VPN for certain apps, configure split tunneling to reduce conflicts
• Firewall rules at the router: ensure VPN ports aren’t blocked

Real-World Scenarios and Solutions

• Scenario: You’re on a campus network and Surfshark won’t connect.
  • Solution: Switch to the OpenVPN TCP protocol, use a nearby server, and disable IPv6 if the campus network has IPv6 issues.
• Scenario: Surfshark connects but pages don’t load.
  • Solution: Check DNS settings, switch to Surfshark’s DNS, run a DNS leak test, and flush DNS on your device.
• Scenario: You’re streaming and get buffering.
  • Solution: Switch servers with higher bandwidth, try WireGuard, and disable any heavy browser extensions or VPN multipliers.

Frequently Asked Questions

How do I know Surfshark is connected?

Surfshark shows a connected status in the app with a visible VPN icon in your device’s status bar and a green connection indicator.

What protocol should I use for the best speed?

WireGuard is usually the fastest and most reliable, but if you’re on a network that blocks it, try OpenVPN UDP.

Why is Surfshark not connecting on Windows?

Possible causes: outdated app, firewall blocking the connection, or a network issue. Update the app, disable conflicting firewall rules, and test on a different network.

Why do I see DNS leaks when Surfshark is connected?

DNS leaks happen when your queries go outside the VPN tunnel. Switch to Surfshark DNS, enable DNS protection, and run a leak test again.

Can I use Surfshark on multiple devices at once?

Yes, Surfshark supports unlimited devices on most plans, but always check your current plan’s terms. Why your snap vpn keeps disconnecting and how to fix it 2026

How do I reset Surfshark settings to default?

In the app, go to Settings > Reset to default, or reinstall the app to reset all configurations.

Is Kill Switch important?

Yes. It prevents traffic from leaking if the VPN connection drops.

Why does Surfshark disconnect randomly?

Possible causes: server instability, protocol mismatch, firewall interference, or power-saving settings on the device. Try a different server, protocol, or disable power-saving modes for the Surfshark app.

How do I fix buffering while connected to Surfshark?

Switch to a different server with higher throughput, enable WireGuard, and ensure your local network isn’t congested.

Can Surfshark unblock streaming services?

Yes, many users use Surfshark to access geo-restricted content, but streaming platforms frequently update their blocks, so results can vary. Why your itvx isnt working with your vpn and how to fix it 2026

Do I need a VPN if I’m on public Wi-Fi?

A VPN adds a privacy shield by encrypting traffic on public networks, which is generally a good practice to protect sensitive data.

How often should I update Surfshark?

Update as soon as a new version is available. Regular updates improve security and compatibility.

Final Tips

• Keep a simple troubleshooting flow and don’t jump to conclusions. One small setting change can fix multiple issues.
• Make a quick network map in your head: device, router, ISP, and Surfshark — ruling out one layer at a time is usually enough.
• Save yourself time by keeping a small note of changes you’ve tried, so you don’t repeat steps.

Frequently asked questions expanded

• How can I speed up Surfshark performance?
  • Use the closest server, switch to WireGuard, and disable any bandwidth-heavy background tasks on your device.
• Does Surfshark offer a mobile-friendly support experience?
  • Yes, Surfshark has guides for iOS and Android with steps tailored to each OS.
• What should I do if Surfshark won’t connect on a router?
  • Verify the router supports VPN pass-through, configure VPN settings on the router, or flash a compatible firmware if available.
• Can I use Surfshark on a smart TV or gaming console?
  • Surfshark supports many devices directly and via router setups; check device compatibility and instructions.

By following these steps and tips, you’ll likely resolve most Surfshark VPN not working issues quickly and get back to browsing, streaming, or working securely.

Why is surfshark vpn not working common reasons and quick fixes for troubleshooting connectivity issues across devices and networks

Common reasons include server overload, protocol misconfiguration, DNS leaks, firewall or antivirus blocks, and outdated apps. quick fixes are to switch servers, update the app, adjust protocol settings, disable IPv6, check firewall/antivirus, or reinstall. If you’re skimming for a fast guide, here’s the snapshot: start by testing a different server, verify your protocol choice WireGuard vs OpenVPN, check for IPv6 and DNS leaks, pause local firewall or antivirus briefly, ensure your app is up to date, and confirm your subscription is active. If you still hit snags, follow the step-by-step troubleshooting below. And as a quick side note, if you’re curious about alternatives, NordVPN often pops up as a reliable option—here’s an affiliate link you can check out: NordVPN deal here. This link is provided for convenience and may earn us a small commission if you click through and purchase Affiliate. Why is nordvpn blocking my internet connection heres how to fix it 2026

Useful resources and background reading un clickable text:

• Surfshark official support – surfshark.com
• Surfshark knowledge base – support.surfshark.com
• OpenVPN project – openvpn.net
• WireGuard project – www.wireguard.com
• Internet privacy best practices – en.wikipedia.org/wiki/Privacy_protection
• Router security basics – en.wikipedia.org/wiki/Computer_security

Introduction: Why Surfshark might fail and how to fix it quickly
If Surfshark VPN isn’t working, the most common culprits are a congested server, misconfigured protocol settings, DNS or IPv6 leaks, and local network blocks from firewalls or antivirus software. The quick fixes boil down to these steps: switch to a nearby server, adjust the VPN protocol try WireGuard or OpenVPN UDP/TCP, disable IPv6 in Windows/macOS if it causes leaks, flush DNS, temporarily disable firewall/antivirus or add Surfshark as an exception, and update or reinstall the app. This guide walks you through a practical, step-by-step checklist with device-specific tips, plus advanced options for power users. By the end, you’ll have a solid playbook to get Surfshark back up and running reliably, whether you’re on a phone, a laptop, or a home router.

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Common causes of Surfshark not connecting or not working

• Server overload or regional blocks: Some servers get crowded, causing slow speeds or timeouts.
• Protocol misconfiguration: Wrong protocol e.g., using a blocked UDP port can block the connection.
• DNS leaks: Even when connected, DNS queries may leak, making you appear unprotected.
• IPv6 leaks or traffic routing: If IPv6 is enabled, traffic can bypass the VPN tunnel.
• Firewall, antivirus, or network restrictions: Local or router-level blocks can prevent VPN traffic.
• Outdated app or OS: An old Surfshark app or unsupported OS versions can break compatibility.
• Incorrect login or subscription issues: Expired memberships or multi-device limits can throw errors.
• Router-level blocks or misconfig: VPN traffic blocked by the home router or incorrect VPN passthrough settings.
• Conflicting VPNs or VPN in reassigned networks: Other VPNs or proxies can conflict with Surfshark.
• Streaming service blocks: Some streaming platforms actively block VPN IPs, causing disconnects or errors.

Quick fixes you can try right now

• Switch servers: Pick a nearby country or one known for streaming or gaming stability.
• Change VPN protocol: In Surfshark app, try WireGuard recommended for speed or OpenVPN UDP/TCP depending on your device.
• Disable IPv6 on the device or router: This helps prevent IPv6 leaks.
• Flush DNS and reset network settings: Clear cached DNS entries and renew DHCP.
• Pause security software temporarily: Disable antivirus/firewall briefly to test. re-add Surfshark as an exception if needed.
• Reconnect or restart the app: Log out and back in, or fully quit the app and relaunch.
• Reinstall Surfshark: Remove and reinstall the app to fix corrupted files.
• Update everything: Ensure Surfshark, your OS, and router firmware are current.
• Check account status: Confirm your subscription is active and you haven’t hit a device limit.
• Test with a different network: Try a mobile hotspot or another Wi‑Fi network to rule out local network policies.

Step-by-step troubleshooting guide beginner to intermediate

1. Verify network basics

• Confirm you have internet access without the VPN.
• If not, fix your baseline internet first modem restart, ISP outage check.

2. Reproduce the problem

• Try connecting to Surfshark on one device, then another. If only one device fails, focus there.

3. Change server and protocol

• Open Surfshark app → pick a different server prefer nearby or country known for stability.
• Change protocol to WireGuard or OpenVPN UDP or TCP if UDP is blocked.

4. Address DNS and IPv6

• Disable IPv6 on the device and router if needed.
• In Surfshark settings, enable DNS leak protection if available and force use of Surfshark DNS.
• Flush DNS: Windows command prompt ipconfig /flushdns. macOS terminal sudo dscacheutil -flushcache. sudo killall -HUP mDNSResponder.

5. Check firewall and antivirus

• Temporarily disable to test VPN connection.
• If Surfshark connects, add Surfshark as an allowed app/exception in security software.
• Ensure your router firewall isn’t blocking VPN ports.

6. Update and reinstall

• Update Surfshark app to the latest version.
• Reinstall if problems persist: uninstall → reboot → reinstall → login.

7. Router and network-level fixes

• If you’re using a router, enable VPN passthrough L2TP/IPsec/PPTP passthrough if relevant.
• Consider flashing a stock or VPN-friendly firmware like DD-WRT, OpenWrt if you’re comfortable. otherwise, use a supported device.
• Set a fixed DNS on the router e.g., 1.1.1.1 or 8.8.8.8 to reduce DNS leaks.

8. Account and device considerations

• Check device limit in your Surfshark account. sign out on other devices if necessary.
• Ensure you’re using an active subscription. verify payment status.
• Confirm there are no billing blocks or regional restrictions affecting access.

9. Testing for leaks and performance

• After connecting, run a DNS leak test dnsleaktest.com and an IPv6 test test-ipv6.com.
• Compare speeds on a nearby Surfshark server vs your baseline speed to assess impact.

10. When streaming or gaming

• Some streaming services detect VPN IPs. switch to a server known for unblocking streaming.
• For gaming, prefer a server with low latency. try multiple locations to find the best ping.

Protocols, settings, and how they affect reliability

• WireGuard: Fastest, modern protocol with low overhead. great for mobile and gaming. Use UDP as default.
• OpenVPN UDP: Very reliable and compatible with most networks. good balance of speed and stability.
• OpenVPN TCP: More reliable through congested networks but slower. use as a fallback.
• Obfuscated mode: Helpful in restrictive networks schools, workplaces where VPN traffic is throttled or blocked.
• Kill Switch: Keeps your traffic from leaking if the VPN disconnects. enable it.
• CleanWeb or ad/tracker blocking: Can cause occasional issues with some sites. temporarily disable if you’re troubleshooting.
• Split Tunneling: Lets you route only certain apps through the VPN. useful if you need local network access or streaming without VPN.

Device-specific tips

• Windows/macOS:
  • Ensure the latest OS updates are installed.
  • Disable IPv6 if you’re experiencing leaks.
  • Run Surfshark as an administrator on Windows for full network control.
• Android/iOS:
  • Check battery optimization settings. disable battery saver for Surfshark to stay connected.
  • Reinstall the app if background activity is restricted.
• Routers:
  • Confirm the router supports VPN pass-through and is configured with the correct VPN type.
  • If you’re using a VPN-enabled router, ensure the firmware is compatible with Surfshark’s setup instructions.

Performance and security considerations

• Server choice matters: Proximity and load balance can yield noticeably better speeds. If you’re streaming or gaming, test multiple nearby servers.
• Latency vs. speed: Closer servers reduce ping, while distant servers may offer access to geo-restricted content but with higher latency.
• Privacy features: Surfshark’s CleanWeb blocks trackers and ads, which can speed up browsing for some users but may cause site-specific issues on certain pages.
• Simultaneous connections: Surfshark typically supports multiple devices. if you’re hitting device limits, log out on unused devices or upgrade.

Security best practices to avoid future issues

• Regularly update Surfshark and your device OS to patch known issues.
• Use a mix of WireGuard and OpenVPN depending on your network environment.
• Use the Kill Switch and DNS leak protection by default.
• Maintain clean network hygiene: monitor connected devices and review router settings periodically.
• If using a corporate or school network, be aware of policies about VPN usage, and switch to a non-restricted setup if allowed.

Real-world scenarios: quick problem-solving snapshots

• Scenario A: You’re on Windows, Surfshark shows “Connection failed.” Action: switch to a nearby server, change to WireGuard, disable IPv6, flush DNS, restart PC, test again.
• Scenario B: You’re streaming and get geoblocked despite a VPN. Action: switch to a streaming-optimized server, clear site cookies, ensure DNS leakage is disabled, try a different streaming service region.
• Scenario C: VPN drops randomly. Action: enable Kill Switch, test with OpenVPN UDP first, check router firmware, and consider a wired connection to rule out wireless interference.

When you should contact support

• If you’ve exhausted the basics: after trying all the above steps, and Surfshark still won’t connect or keeps disconnecting.
• Be ready with details: device type, OS version, Surfshark version, error messages, server name, protocol used, and whether DNS leaks were detected.
• Capture logs: Some issues require support to review diagnostic logs. follow Surfshark’s guide to generate and share logs.

Advanced fixes for power users

• Manual DNS configuration on your router: Set to Surfshark DNS servers to reduce leakage risk.
• Route-specific rules: For more advanced users, configure split tunneling to ensure critical apps use the VPN while local LAN devices stay on VPN off.
• Port-forwarding and firewall rules: Some applications require specific ports. adjust firewall rules to allow Surfshark traffic.
• Consider a dedicated VPN router: If you regularly have VPN issues due to home network hardware, a dedicated VPN router can solve many connectivity problems.

Final thoughts on keeping Surfshark reliable

• Regular maintenance of both device and app keeps issues at bay.
• A consistent approach—server choice first, protocol second, then network checks—helps you quickly diagnose and fix most Surfshark problems.
• Remember to test across multiple devices and networks to isolate device-specific issues from service-wide outages.

Frequently Asked Questions

How do I know Surfshark is connected correctly?

You can verify by checking the Surfshark app status, looking for a connected indicator, and running a DNS leak test and an IP address check. If you’re connected, your public IP should reflect the server you chose, and DNS queries should resolve through Surfshark’s DNS.

What protocol should I use with Surfshark for best performance?

In most cases, WireGuard provides the best speed and uptime. OpenVPN UDP is a solid alternative if you experience instability with WireGuard on a particular network. Why is my surfshark vpn so slow easy fixes speed boost tips 2026

Why is Surfshark blocking connect or timing out?

Possible causes include server overload, DNS/IPv6 leaks, or network-level blocks. Try a nearby server, switch protocols, disable IPv6, flush DNS, and check firewall rules.

Can VPNs block streaming?

Yes, some streaming services actively block VPN IP ranges. If you encounter blocking, try a different server, or use streaming-optimized servers if Surfshark offers them.

How do I fix DNS leaks with Surfshark?

Ensure DNS leak protection is enabled in the app, disable IPv6, and use Surfshark DNS servers. You can also run a DNS leak test to confirm no leaks persist.

Does Surfshark have a Kill Switch?

Yes, Surfshark includes a Kill Switch to prevent data leaks if the VPN drops. Enable it in settings for enhanced security.

Why does Surfshark disconnect automatically?

This can be due to unstable network, conflicting VPN apps, or router issues. Check for app updates, switch servers, reinstate VPN passthrough, and test on another network. Why is citrix not working with your vpn common causes and fixes for 2026

How many devices can I connect with Surfshark?

Surfshark typically supports unlimited simultaneous connections on most plans. ensure you’re within your plan’s limits and log out from devices you don’t use.

Can Surfshark work on a router?

Yes, Surfshark can be configured on a compatible router. This often improves protection for all devices on the network but may require more advanced setup.

Why does Surfshark not work on iPhone or Android?

Mobile devices may need the latest app version, OS updates, and proper permissions. Check battery optimization settings, re-login, and try a different protocol if needed.

How can I improve Surfshark performance?

Choose a nearby server, use WireGuard, ensure your device’s software is up to date, disable IPv6 if you suspect leaks, and test different networks to identify the best performing setup.

What should I do if Surfshark won’t connect after a recent update?

Reinstall the app, clear cache data, and verify device compatibility. If issues persist, revert to an earlier version if possible or contact support with details about the update. Which vpn is banned in india 2026

Is Surfshark safe to use on public Wi‑Fi?

Yes, Surfshark provides essential protection on public networks, including encryption and a Kill Switch. Always ensure you’re connected to Surfshark before transmitting sensitive data on public networks.

Can I use Surfshark to bypass geo-restrictions?

Surfshark can help access geo-restricted content by routing traffic through an appropriate region, but some platforms continuously adjust to detect and block VPNs. If you hit a block, switch servers or try obfuscated mode if available.

How do I contact Surfshark support effectively?

Provide device type, OS version, app version, server name, protocol used, and a detailed description of the issue. If possible, attach screenshots and any error codes.

Does Surfshark keep logs?

Surfshark follows a no-logs policy, focusing on user privacy. They do collect essential telemetry for service quality but do not log user activity. Always review the latest policy for updates.

Can Surfshark be used with a gaming console?

Surfshark can protect traffic from many consoles through a connected router or a compatible VPN-enabled device. Some consoles don’t support VPN clients directly, so router-based VPN is a common workaround. Who exactly owns proton vpn breaking down the company behind your privacy and what that means for your data and trust 2026

What’s the best strategy if Surfshark remains broken on all devices?

• Confirm outages via Surfshark status page or social channels.
• Try a different convenience approach temporary router-level VPN or different DNS.
• Reach out to support with a full diagnostic so they can pinpoint the issue.

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